Frequently Asked Questions

Can I have a tracking number?

Yes, BUT (there’s always a but isn’t there?) it sometimes only works while the item is in the origin country. Once it lands stateside you’re just gonna have to bear with us and trust that it’ll arrive within 10 – 20 days. Once you place an order, the system will tell us AT THE LATEST when you should get your order by, which is usually something like maximum 20 days after your order gets shipped so if you don’t get it by that date, get in touch with us and we’ll do everything we can until you’re happy (e.g. provide you with a full refund or a store credit).

If you are from U.S,U.K,Canada, your order will ARRIVE in 2 WEEKS.

How do I pay for my orders?

We accept payments via Paypal and all major credit and debit cards such as Mastercard or VISA.

Is my payment info safe?

The store itself runs on WooCommerce, and all payments are either handled by Paypal, or Stripe. Either way, we don’t store any of your credit card info. Ever.

What if there is a problem with my product?

Let us know as soon as you can and we’ll either send you a new one, or give you your money back. No further questions asked. We know what it feels like to get a dud after waiting patiently for ages (and unfortunately when you ship enough orders it happens, not often but it does happen) so we’ll do everything in our power to make it right.

How long will it take for me to receive my order?

The Standard courier delivery time frame is approximately 10-20 working days from the time of placing your order. This is applicable only to all US deliveries. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.